Education

Aug 2016 – Jun 2021
National University of Singapore
Bachelor of Science (Honours - Distinction) in Pharmacy

Aug 2019 – Jul 2020
National Overseas College Shanghai

Career

Associate Product Manager at Visa

Feb 2022 – Present
Location: Singapore

  • Developed enhancements to Visa’s self-service data/BI platform for internal users which includes MicroStrategy, Power BI and other custom applications. This involved collaboration with the platform users and technology teams to understand business requirements and assess the technical feasibility of proposed enhancements Analyzed and troubleshoot platform and data issues with technology teams
  • Served as the product owner for specific custom applications (i.e. a chatbot and a data dictionary) of the platform
  • Initiated and completed proof-of-concepts (POCs) on applying generative AI (e.g. retrieval augmented generation, code interpreter) in existing custom applications with open-source tools
  • Milestones: ensured 100% uptime and increased the Monthly Active Users (MAU) and the Net Promoter Score (NPS) by over 30% for those custom applications.

Project Management Intern, CBO Office at CareVoice

Nov 2020 – May 2021
Location: Shanghai (Remote from Singapore)

  • Conducted market research on regional health insurance services.
  • Developed and executed regional go-to-market strategies.
  • Facilitated in building CareVoice’s health services ecosystem through partnership exploration with regional healthtech companies.

Product Development Executive at Vouch

Mar 2020 – Aug 2020
Location: Singapore

  • Assisted in product development and management.
  • Adopted the agile methodology and served as the point of contact for several service providers in various projects.
  • Researched and analyzed technical documentation to facilitate the building of the projects’ technology stack.
  • Built, tested, and debugged digital concierges (i.e., chatbots).
  • Conducted user research and usability testing with UI/UX tools and framework.

Research Intern at Worrell Design Inc.

Sep 2019 – Feb 2020
Location: Shanghai

  • Assisted in consulting and project management.
  • Participated in multiple healthcare design and research projects, involved in preliminary research, ethnographic research plan and guide, fieldwork support, shadowing, in-depth interviews (IDIs), and note-taking.
  • Managed and revamped the internal client database with Excel VBA.
  • Organized archived projects and managed the archive database with Excel VBA.

Marketing Intern at Pfizer

May 2019 – Aug 2019

  • Assisted the product manager and took up mini projects under Medical and Head of Marketing.
  • Planned and executed marketing initiatives to support healthcare professionals in their clinical care.

Scholastic Achievements/Extracurricular Activities

Scholastic Achievements/Awards

  • Winning Team for M2 Startup Challenge (AI Enabled Health Solutions)
  • Finalist (Top 10) Team for Hack.Asia 2020 (Retail Reboot)
  • Scholarship: Ministry of Health Holdings – Healthcare Merit Award

Leadership Roles

  • Vice President (External) of SHEN Committee.
  • Organizing Committee for AI InnovaSHEN.
  • Organizing Committee for TECOM Shanghai 2020.
  • Vice Project Director for Graduation Dinner Committee.
  • Project Director and Head of Marketing for Youth Expedition Project.
  • Executive Committee and Head Orientation Group Leader for Freshmen Orientation Project.
  • Class Representative for Pharmacy Class of 2020.